Routine for complaints
The NDT Training Center believes that it is of the utmost importance that all our customers or other stakeholders are satisfied with us. In cases where certified persons, employers or other persons feel unfavorably treated as contrary to ethical rules, impartiality, compliance with standards or requirements or in some other respect, a complaint can be served on NDT TC. The handling of the complaint must always be handled in an impartial and independent manner.
A complaint can be submitted to NDT TC either by mail or e-mail. See our contact details on this website.
The certification body is responsible for fulfilling these requirements and the treatment case according to the process described below.
A complaint submitted must be assessed by the CEO and certification officer for the area concerned.
In cases where a complaint is not considered to affect a certification, it shall be handled by the relevant department, appointed by the CEO. Replies to the plaintiff must be submitted within a reasonable time. If necessary, corrective measures must be implemented.
The complaints that are judged to affect the certification of a person are dealt with in a manner described below. All complaints must be registered and documented. A receipt shall be submitted to the person who submitted the complaint.